Shipping policy

Shipping & Customs Policy

Dispatch & Tracking

• Orders are dispatched as quickly as possible. You’ll receive a tracking link by email/SMS.
• Tracking can appear inactive for several days while parcels move between facilities. Updates usually resume 24–48 hours before delivery.

Estimated Delivery Windows

• Typical delivery timeframe: 7–21 days (may extend during peak periods/holidays or due to customs).
• Multiple-item orders may ship in separate parcels with separate tracking.

Customs Holds & Seizures

• If a parcel is held or seized by customs, we will automatically re-ship your order at no extra cost once confirmed.
• A customs hold or seizure can extend the overall delivery time; this delay is outside our control.
• Because a free replacement is issued, refunds are not provided for customs delays or seizures.
• Please contact us first if your tracking is stalled—opening a chargeback slows resolution and may interrupt re-shipment.

Duties/Taxes

• Any import duties or taxes (where applicable) are the responsibility of the recipient. We’ll guide you on clearing if the carrier requests payment or verification.

Address Accuracy

• Customers are responsible for providing a complete, accurate address (including apartment/door numbers and correct postcode).
• If you spot an error, contact us immediately; mid-transit changes are not always possible.

Marked Delivered but Not Received

• If tracking shows Delivered and you can’t locate the parcel, check safe places, neighbors, and building management.
• If still missing, contact us and we’ll open a carrier claim and assist with next steps.

Support

 For any shipping questions or stalled tracking, reply to your order email with your order number and current address. We’re here to help until your items arrive.